Terms of Service

1. The Service

Platinum provides on-demand, hardware-isolated compute sandboxes. Each sandbox is a dedicated virtual machine (a Cloud Hypervisor microVM running on the Linux KVM hypervisor), created, run, snapshotted, forked, and destroyed on your behalf. The Service also includes related features such as templates, persistent volumes, apps, preview URLs, file transfer, and the interfaces used to control them. We may add, change, or remove features over time.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

3. Accounts, Organizations & API Keys

Access to the Service is scoped to your organization. API keys (pt_live_…) authenticate requests on behalf of your organization and inherit its permissions. You are responsible for keeping your credentials confidential and for all activity that occurs under your account and keys. Notify us promptly at legal@kortix.com if you believe a key has been exposed. We may rotate, revoke, or rate-limit keys to protect the Service.

4. Your Content & Responsibility

“Your Content” means the code, data, files, container images, environment variables, and other materials you upload to, run in, or generate with the Service. You retain all rights to Your Content. You are solely responsible for Your Content and for everything that runs inside your sandboxes, including ensuring you have the rights and permissions necessary to use it and that it complies with these Terms and applicable law.

5. Acceptable & Prohibited Use

You may run legitimate development, testing, build, and workload tasks in your sandboxes. You may not use the Service to:

• violate any law or regulation, or infringe the intellectual-property, privacy, or other rights of others;
• attack, probe, scan, disrupt, or gain unauthorized access to any network, system, or service you are not authorized to test (you may perform security research within your own sandboxes, but not against third parties without authorization);
• distribute malware, spam, phishing, or other harmful or deceptive content to third parties;
• attempt to break, bypass, or interfere with the isolation between sandboxes, tenants, or the underlying hypervisor, hosts, or control plane, or to access data that is not yours;
• mine cryptocurrency, or run other disproportionate or abusive workloads, except where expressly permitted by your plan;
• overload, degrade, or deny service to the platform or other users, or circumvent usage limits, quotas, or billing;
• resell, sublicense, or provide the hosted Service to third parties except as expressly permitted; or
• process material that sexually exploits minors, or content that is unlawful, harassing, or abusive.

We may investigate suspected violations and cooperate with law enforcement.

6. Fees, Billing & Usage

Paid use of the Service is billed on a usage basis (for example, by vCPU-second, GiB-second of memory, and GB-hour of storage) and/or by subscription or prepaid credits, as described at sign-up or in your order. Charges are metered from your account and processed by our payment provider. Prices may change with notice; changes are not retroactive to usage already billed. Prepaid credits are non-refundable except where required by law, and you are responsible for applicable taxes. Subscriptions renew automatically until cancelled.

7. Availability & Changes

The Service is provided on an “as available” basis. We do not guarantee uninterrupted or error-free operation and may perform maintenance, impose limits, or modify, deprecate, or discontinue features. Where we offer a service-level commitment, it will be stated separately; absent such a commitment, no uptime is guaranteed.

8. Fair Use, Suspension & Termination

We apply per-organization limits and fair-use protections to keep the platform stable, and may throttle or refuse requests that threaten it. We may suspend or terminate your access for violation of these Terms, non-payment, suspected abuse, or risk to the Service or others. You may stop using the Service at any time. On termination, your sandboxes, snapshots, volumes, and stored data may be deleted in accordance with our retention practices; fees already incurred remain payable.

9. Intellectual Property & Open Source

As between you and us, we and our licensors own all rights in the Service, including its software, interfaces, and documentation. You grant us a limited, non-exclusive license to host, store, transmit, and process Your Content solely to operate, secure, and support the Service. The Platinum software is also released as open source under the Apache License, Version 2.0, and self-hosting the software is governed by that license — these Terms govern the hosted Service we operate at platinum.dev, not your own self-hosted deployment.

10. Third-Party Services & Content

The Service lets you pull container images, clone repositories, reach external networks, and integrate with third-party providers. Your use of any third-party service, image, or content is subject to that third party's terms, and we are not responsible for it. You are responsible for complying with the licenses and terms of anything you bring into your sandboxes.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be secure, uninterrupted, or free of loss, corruption, or errors. You are responsible for maintaining backups of Your Content.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KORTIX OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You will defend, indemnify, and hold harmless Kortix and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of applicable law.

14. Export Controls & Sanctions

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive U.S. embargoes, and that you are not a party restricted under applicable export-control or sanctions laws. You will comply with all such laws in your use of the Service.

15. Dispute Resolution & Arbitration

Please contact us first at legal@kortix.com so we can try to resolve any dispute informally; the parties will negotiate in good faith for at least 60 days before formal proceedings. Except where prohibited by law, any dispute that is not resolved will be settled by binding arbitration on an individual basis under the Federal Arbitration Act; you and we waive any right to a jury trial or to participate in a class action. Either party may bring an individual claim in small-claims court where eligible.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act with respect to arbitration.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Effective” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Contact

Kortix AI Corp, 701 Tillery Street, Unit 12-2521, Austin, Texas 78702, United States. General: info@kortix.com · Legal: legal@kortix.com.